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Provide excellent customer experience to your valued Customers

Join hands with the Emerging Global Contact Centre!

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Reduction in outsourcing cost

Provide better services

Increase CSAT scores

Improve ROI

At CNS:

We keep things simple, putting you in control so you can make informed choices

what we do
Our Services

We provide both Offshore and Onshore services to the Contact Center Business

Tech Support

User-friendly assistance for individuals having technical problems with electronic devices. The technical support team is composed of individuals that are familiar with the ins and outs of a device. see more...

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ICCS

Inbound services focus on taking the incoming phone calls to your business or organization.

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OCCS

Main focus is on making the outgoing phone calls for your business or organization.

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Chat Support

It combines real-time conversation with the ability to share links, collect information, save a full transcript for later reference, and it is the ideal online service tool for a customer who needs immediate help. see more...

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Digital Support

Design & Develop to keep up with digital natives.

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Back Office

We have a joy of doing our best being always at your end as successful people always see things differently.

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Email Support

A value addition that gives a positive impression to customers about your Company and Service.

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Automation

Our end-to-end automation solutions help you strike a balance between digital and traditional interactions and meet the digital market demands while delivering excellent customer experience every single time. see more...

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Billing Models

Maximize your values

Our Approach

  • PPC (Pay Per Call)

    PPC billing model is most common in the contact center industry wherein we will charge per call answered by our experts.

  • PPCM (Pay Per Connect Minute)

    PPCM model is also similar to PPC model but is based on the actual time spend by the experts with the customers.

  • PPH (Pay Per Hour)

    PPH model is based on per productive hour delivered and is used in most of the service industries.

  • PPFTE (Pay Per FTE)

    Pay Per FTE billing model is based on payment terms for the complete hours delivered by One Expert. Client can opt for this type of billing model wherein these experts will dedicatedly work for the client for their full shift productive hours. see more...

  • RSM (Revenue Sharing Model)

    Under RSM, we will share some contribution in the revenue generated from that project. The %age can be mutually agreed while finalizing the process.

  • PPKPI (Pay Per KPI)

    Pay per KPI model is a very unique model wherein client will pay basis the achievement of the agreed KPIs (Key Performance Indicators) only. This type of payment model will have a complete transparent approach & will provide complete satisfaction to the client. see more...

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